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At Fiducia Commerce, we aim to deliver high-quality products and services. We understand that issues may arise from time to time, and we’re here to make the refund and return process as smooth as possible. Please review the following policy:

1. Damaged, Incorrect, or Lost Items
If you receive an item that is damaged, incorrect, or lost during shipping:

You are eligible for a full refund or a replacement.

Photo or video evidence of the issue is required.

You do not need to return the item.

2. Other Return Reasons
If you'd like to return a product for reasons unrelated to damage or error (e.g., you no longer want the item):

Please contact your account manager to discuss your return request.

If returning the product, you must use a shipping method that does not require customs clearance or import duties on our end.

If we are unable to receive the returned package due to customs issues, we cannot process your refund.

We value your partnership and are committed to providing excellent products and responsive support. Our goal is to make both your purchase and return experience simple, transparent, and fair.

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Any Questions?

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